Joseph Mwacha

Software Support and Customer Experience Specialist

January 2025 - Present

Stavanger, Norway - Remote

About Laerdal Global Health: Laerdal Global Health (LGH) is a not-for-profit organization committed to saving the lives of mothers and newborns in low-income countries. By collaborating with global health and professional organizations, LGH designs and delivers impactful, low-cost training solutions and medical devices that address critical healthcare challenges.

My Role: As a Software Support and Customer Experience Specialist, I play a key role in supporting the implementation of LGH's impactful projects, such as the SBBC project and other initiatives across multiple countries. My responsibilities involve ensuring the seamless operation of software tools, providing technical support, and ensuring users are well onboarded to maximize the effectiveness and accessibility of LGH's innovative training solutions. Through this work, I contribute to the organization's global mission of improving maternal and newborn health outcomes.

Learn more about Laerdal Global Health

Data Monitoring & Evaluation Officer | Digital Tools Support

September 2024 - January 2025

Dar-es-Salaam, Tanzania

About Marie Stopes Tanzania (MST): MST is a leading organization committed to improving access to comprehensive reproductive health and family planning services across Tanzania. By empowering individuals and communities with information, resources, and services, MST enables informed choices about sexual and reproductive health.

My Role: As a Data Monitoring & Evaluation Officer with a focus on Digital Tools Support, my role emphasized evidence-based practices and data-driven decision-making. I managed Health Management Information Systems (HMIS) and Monitoring & Evaluation (M&E) frameworks to ensure high-quality and efficient service delivery. This included contributing to the organization's mission of improving health outcomes national wide.

Key Initiatives: Through initiatives like “Click+” and “PinPoint”, MST optimized its ability to track, evaluate, and improve health services, enhancing the organization’s impact on underserved and vulnerable communities.

Learn more about Marie Stopes - Tanzania Office

Health Information System Software Developer & Data Visualization Analyst

August 2023 - July 2024

Dar-es-Salaam, Tanzania

About UCSF Global Programs Tanzania: The UCSF Global Programs (GP) office in Tanzania enhances HIV/TB strategic information systems and fosters local capacity to support evidence-based decision-making. This work is achieved in collaboration with partners such as the CDC and the Ministry of Health (MoH).

My Role: As a Health Information System Software Developer & Data Visualization Analyst, I contributed to the development and maintenance of key health systems, such as:

• Lab Visual System: Empowered PCR laboratories to analyze sample data and improve reporting to the Ministry of Health and other stakeholders.
• Power BI Dashboards: Designed dashboards for projects like DREAMS and Weekly Performance Tracking (WPT), enabling actionable insights into health indicators for data-driven decisions.
• Digital Tanzania CQI System: Maintained and enhanced CQI tool to support the tracking and monitoring of health indicators.

Additionally, I provided user training and ongoing support, building local expertise and ensuring the sustainability and effectiveness of these health information systems.

Learn more about UCSF - Global Programs

Health Management Information System Software Developer

November 2022 - July 2023

Health Information System Program (HISP) Tanzania, Mikocheni Dar-es-Salaam

With passionate about leveraging technology to enhance public health initiatives, I contributed to developing an external interactive data visualization tool for the DHIS2 system. This tool enables users to analyze and visualize data, identify trends, and make well-informed decisions.

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Team Member

March 2021 - July 2023

Hub Member - University of Dar-es-Salaam (UDSM), Tanzania

The UDSM & CRDB FinHub Incubator is an innovation hub that fosters skill development and problem-solving in the financial sector. In collaboration with CRDB Bank, the TCMS project identifies talents, offers mentorship, and builds capacity to address fintech challenges for CRDB and other partners.

As part of the team, I contributed to developing a working prototype for an innovative idea aimed at reducing customer service time in banks using Electronic Cheques (E-Cheque). This initiative supports the growth and development of the financial sector in Tanzania and beyond.

Read more about FINHUB

Trainer and Facilitator

February 2023 - April 2023

Kijitonyama Dar-es-Salaam, Tanzania

As a trainer at Feza Girls Secondary School, I led the "Smart Girls in ICT" program initiated by the International Telecommunication Union (ITU). This initiative aims to encourage young girls and women to participate in the information and communication technology (ICT) industry.

Through this program, I provided training, mentorship, and networking opportunities to bridge the gender gap in the ICT sector. The focus was on equipping students with Human-Centered Design skills and inspiring them to pursue careers in ICT.

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Assistant Laboratory Technician

November 2020 - February 2023

Dar-es-Salaam, Tanzania

Played an active role in organizing, facilitating, and training students, as well as primary and secondary school teachers, through initiatives like Africa Code Week (ACW) and the Africa Code Challenge (ACC).

Trainer for the Technovation Girl Program 2022, empowering young women in technology.
Conducted training sessions on the basics of computer applications, idea creation, robotics, and Technovation.

Read More about ACW & ACC Read More about Technovation Girls Read More about Fursa Lab

Team Member

November 2020 - February 2023

Dar-es-Salaam, Tanzania

Career Insight Tanzania is a registered non-governmental organization (NGO) dedicated to equipping young people in Tanzania with the resources and knowledge needed to make informed career decisions.

Provided students with resources to explore various career paths and gain insights into the job market.
Delivered career counseling services and organized events and workshops to help students connect with industry professionals.

Focused on empowering young minds with tools and opportunities to navigate their future successfully.